101 Activities for Delivering Knock Your Socks Off Service - download pdf or read online

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

cutting-edge shoppers are not easy carrier that's quicker, larger, and extra custom-made than ever ahead of. How can businesses make sure that they're ready to fulfill that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for providing Knock Your Socks Off Service presents readers with the sensible instruments and within your budget education required to assist meet their shoppers' wishes.

Taking the original place of seeing issues from the customer's viewpoint, this number of enjoyable and enlightening routines teaches customer support managers and staff necessary how one can support their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the similar obtainable and funny kind that made Delivering Knock Your Socks Off Service so well known, this significant other advisor covers such issues as:

- tips to say no

- empathy vs. sympathy

- carrier restoration

- listening

- e mail

- cell abilities

- shoppers from hell

- profitable phrases and soothing words

- looking forward to shopper wishes

- construction reliability

- patron suggestions

- preserving a pressure log

- and extra

those basic yet powerful actions take simply mins, yet convey really robust, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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