By Performance Research Associates
Taking the original place of seeing issues from the customer's viewpoint, this number of enjoyable and enlightening routines teaches customer support managers and staff necessary how one can support their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the similar obtainable and funny kind that made Delivering Knock Your Socks Off Service so well known, this significant other advisor covers such issues as:
- tips to say no
- empathy vs. sympathy
- carrier restoration
- e mail
- cell abilities
- shoppers from hell
- profitable phrases and soothing words
- looking forward to shopper wishes
- construction reliability
- patron suggestions
- preserving a pressure log
- and extra
those basic yet powerful actions take simply mins, yet convey really robust, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates